Delivery Information
We aim to dispatch all orders within 5 working days. Once your order has been dispatched, it will be sent via Royal Mail or another trusted courier service 2nd class
Estimated delivery times:
- UK Standard Delivery: 2–5 working days after dispatch
Please note that delivery times are estimates only and are not guaranteed.
Tracking
Where a tracked service is used, you will receive a tracking number once your order has been dispatched. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel.
Delays in Transit
Once an order has been handed over to the courier, delivery is outside of our control. Occasionally delays may occur due to postal delays, strikes, weather conditions, or peak demand periods.
We ask customers to allow the full delivery timeframe before contacting us regarding delayed parcels.
Lost Parcels
An item is not considered lost until it has been confirmed as such by the courier.
In line with courier guidelines, parcels are generally not classed as lost until 10 working days after the expected delivery date.
If your order has not arrived after this period, please contact us and we will:
- Open an investigation with the courier
- Offer a replacement or refund where appropriate
Incorrect Address / Failed Delivery
Customers are responsible for ensuring all delivery details are correct at checkout.
We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If a parcel is returned to us due to failed delivery or being unclaimed, a redelivery fee may apply.
