Returns & Exchanges
Returns Eligibility
We accept returns within 14 days of delivery.
To be eligible, items must be:
- Unworn, unused, and in original condition
- Returned with all original packaging and tags
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene reasons, we do not accept returns on:
- Underwear, swimwear, or pierced jewellery
- Beauty or cosmetic products
- Items marked as final sale or non-returnable
How to Request a Return
To initiate a return, please contact us at theretroroomlarklane@gmail.com within 14 days of receiving your order, including:
- Your order number
- Reason for return
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We strongly recommend using a tracked service, as we cannot be held responsible for items lost during return transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method within 5–10 working days
- Original shipping costs are non-refundable
Exchanges
We offer exchanges for faulty items or size-related issues, subject to stock availability.
Please contact us to arrange an exchange.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery, including clear photos of the issue.
We will offer either:
- A replacement, or
- A full refund
Chargebacks & Payment Disputes
We are committed to resolving all issues fairly and quickly.
Customers agree to contact us first before raising a payment dispute or chargeback with their bank or card provider. We reserve the right to submit all proof of dispatch, tracking, and communication in the event of a dispute.
We will always work to resolve issues directly, but we also reserve the right to challenge any chargeback where valid proof of fulfilment has been provided.
Contact Us
If you have any questions about your order, please contact us at: theretroroomlarklane@gmail.com
